CoPilot Central 2.0 update

Pre-Sales FAQ | Support FAQ

    Manual


    CoPilot Live ID
      How can I change my CoPilot Live ID Email Address?
      You can change your CoPilot ID email address by

      1) Open Central 2.0, log in
      2) Click MY ACCOUNT
      3) Click EDIT ACCOUNT
      4) Change your Email Address

      Please note if you do this, you will need to use this email address from now on. If you are using Live Tracking you will need to manually change this in your device by

      1) Launching CoPilot
      2) MENU | LIVE SERVICES | LIVE LINK | OPTIONS | ACCOUNT SETTINGS | EDIT

      How can I reset my CoPilot Live ID password?
      1) Go to http://live.alk.com and click on Forgotten Password.
      2) Open Central 2.0 and click Forgotten Password.

      An email will be sent to your email address with your new password.

      Please note if you do this, you will need to use your new password from now on. If you are using Live Tracking you will need to manually change this in your device by

      1) Launching CoPilot
      2) MENU | LIVE SERVICES | LIVE LINK | OPTIONS | ACCOUNT SETTINGS | EDIT



    GPS
      CoPilot Live cannot get a GPS fix, what should I do?
      To get a GPS fix, your device needs a clear line of site to the sky. Please also ensure that the time and date are set correctly on your device. You will not usually be able to obtain a GPS fix when inside a building or in a tunnel. If you are still unable to get a GPS fix after 10 minutes, your device's GPS receiver may not be working correctly. Please turn-off your device and switch it back on again.



    Live Link
      How do I setup Live Link?
      1) Go into MENU | LIVE SERVICES | LIVE LINK
      2) Tap OPTIONS | ACCOUNT SETTINGS
      3) Tap EDIT
      4) Enter your CoPilot ID email address and Password then tap OK
      5) Change the Send Position Every to something low, e.g. 1 minute
      6) Tap OK
      7) Tap CONNECT
      8) Wait for it to have finished downloading your list, if you have no friends added so far you will receive a message saying "You Must first add some friends".
      9) You can now invite some friends or tap X to close



    Mapping / Routing
      Missing addresses or streets
      CoPilot incorporates maps from our data providers, the acknowledged leaders in maps for Satellite Navigation Systems. We do use the most current version of the maps that we can, taking into account the time it takes to test the maps and release to market. However you may find that very new road systems are not contained within the data and can take upwards of a year before they reach each satellite navigation product.

      If you do notice a road, address or postcode that is not in the maps or an error with the information, you can report this directly to our mapping providers by clicking the links below.

      Europe | North America | Middle East | Australia | South Africa


    Safety Cameras and POI's
      Can I download updated Safety Cameras?
      Yes, for CoPilot 8 you can do this through the COPILOT UPDATES button within CoPilot. Please note we currently only have Safety Camera support for Europe.

      Can I download additional points of interest?
      You can download any OV2 file format add-on POI from the internet and integrate these into your device by copying the BMP and OV2 files into the \CoPilot\Save folder and launching CoPilot to integrate them.



    Installation
      Can I transfer CoPilot to another device?
      Yes you can, if you have CoPilot Live v8 installed onto a Windows Mobile device you can transfer it to another Windows Mobile device. If you have CoPilot Live v8 installed onto an Android phone you can transfer it to another Android phone. If you have CoPilot Live v8 installed onto an iPhone you can transfer it to another iPhone. Please ensure you deactivate CoPilot from your original device first before attempting to install on a different device by going into MENU | SETTINGS | LICENSING | DEACTIVATE and follow on-screen information.

      I receive an error message when trying to install/sync CoPilot to my iPhone that there is not enough free space
      CoPilot Live 8 requires at least double the space to extract to the device during the installation process. This space will be freed once the installation is finished. Please temporarily free some memory so that CoPilot may install.

      I have an HTC HD2 smartphone. Can I install the latest version of CoPilot?
      The HTC HD2 is preinstalled with a custom version of CoPilot Live v8. This is specifically designed to integrate with certain features of the HD2, for example the Footprints application and Car Kit mode. The standard version of CoPilot Live v8 does not support these features. Customers wishing to remove the preinstalled version of CoPilot Live and install the standard version of CoPilot Live v8 on an HD2 do so at their own risk.

      I have an HTC HD2 smartphone, Am I able to purchase Premium Live services and TTS?
      Premium Live Services and TTS are not currently compatible with the custom version of CoPilot Live v8 that is pre-installed on the HTC HD2. We do hope to be able to make Premium Live Services available for the pre-installed version of v8 for HD2 in the future via www.copilotlive.com/htc.

      I have an android smartphone, why is CoPilot Text To Speech (TTS) not available for Android?
      On most new android smartphones (platform 1.6 and above), TTS is a free feature within the operating system itself*. You do not therefore need to purchase CoPilot TTS. Simply switch on TTS on your phone as follows: go to Settings > Speech Synthesis. Follow the on-screen instructions to set up your Text to speech options. Text To Speech voice will now be used as standard when you use Copilot.

      *Not all android phones support Text To Speech. Check your phone's manual or manufacturer specifications for more information.



    Voice Instructions
      Can I receive voice instructions further away from the turn?
      Yes, you can adjust how close to a turn you receive a turn instruction in CoPilot by going into MENU | SETTINGS | TURN warnings and changing the AT TURN setting (between 3 seconds and 8 seconds).
      How do I install additional voices to my device?
      Connect your device to your PC, then launch CoPilot Central 2.0. Click COPILOT STORE then VOICES and you will see voices that you do not already have on your device listed here.
      I've purchased Text To Speech (TTS), but it won't work in CoPilot on my phone
      Firstly please make sure that you have selected Text to Speech correctly in CoPilot Live v8:
        a) Tap MENU > SETTINGS > LANGUAGE AND SPEECH
        b) Choose the Text To Speech voice (TTS voices have an * next to them)
        c) Exit and restart CoPilot Live v8
        d) Select MENU > SETTINGS > LANGUAGE AND SPEECH and tap the TEST button. You should now hear the Text To Speech voice

      If you cannot see a voice with an * or TTS is still not working, make sure you have the latest version of CoPilot Live software on your phone. Text to Speech requires the latest version of CoPilot Live v8 navigation software, 8.0.0.620 or later

      You can check your CoPilot Live version number from within CoPilot on your phone: select MENU > SETTINGS > ABOUT COPILOT

      If you have an older version of CoPilot Live v8 software you can update it to the latest version for free from either:

        a) Automatic upgrade via CoPilot Central 2.0 desktop software. You can download the latest version of CoPilot Central 2.0 from www.copilotlive.com/central

        Or

        b) Download the files directly from http://www.alk.eu.com/files/v8/winmobile/cabs/8.0.0.620-2577-tts.zip.

        If you choose to download the files directly, please follow these installation instructions:
          1. Exit CoPilot. If it is running by pressing MENU > EXIT COPILOT

          2. Uninstall CoPilot from your phone. Go to START > SETTINGS > REMOVE PROGRAMS. Select CoPilot and click on REMOVE

          3. Download the file from the link above. Once the download is complete, connect your phone to your computer via a USB cable in USB Host mode or ActiveSync mode

          4. Extract the contents of the downloaded ZIP file to your storage card and overwrite any existing files to replace these

          5. On your phone, select START > PROGRAMS > FILE EXPLORER

          6. Browse to \Storage Card\2577

          7. Tap copilot.wmppc

          8. Follow the instructions on-screen to re-install CoPilot. Select DEVICE when prompted to choose an installation location

          9. Close File Explorer on your phone

          10.Start CoPilot from within START > PROGRAMS. You can check that the new version is installed selecting MENU > SETTINGS > ABOUT COPILOT



    Other Features
      ClearTurn, Lane Assist and Speed Limit not working
      We currently only have ClearTurn, Lane Assist and Speed Limit data for Europe.

      Will a Qwerty keyboard be added to CoPilot Live v8?
      We currently have a QWERTY keyboard in iPhone and are working to add a QWERTY keyboard via a free update soon to Android and Windows Mobile.

      Can I get CoPilot audio to play through my Bluetooth Headset?
      If your headset fully supports A2DP and the Bluetooth Audio Gateway then we will support this in CoPilot. CoPilot has no control over this and will use whatever the device supports. If the devices and headset supports it, we will support it in CoPilot.

      Estimated Time of Arrival's are inaccurate
      Estimated Time of Arrival's are based on a number of factors including the road speeds, the roads you are driving and the routing profile you have configured. Estimated Time of Arrival's are an estimate. If you get stuck in traffic or are slow moving we cannot foresee what delays may be ahead of you. Estimated Time of Arrival's are updated from your current position to your destination based on no other delays.



    Android Specific
    iPhone Specific
      I'm having trouble setting up CoPilot ID. How do I fix this?
      Some customers have experienced problems when entering a CoPilot ID during initial setup. To avoid this problem, please connect your iPhone to WiFi and try re-entering your CoPilot ID.

      It takes a while to get a GPS fix. How can I fix this?
      Your iPhone has a built-in GPS receiver which allows it to pinpoint your location accurately on the map. It may take more than five minutes to acquire an accurate GPS position or 'fix'. CoPilot can also use your iPhone's mobile Internet connection to determine your location. This is called 'Assisted GPS', and while it is not as accurate as the GPS receiver it can help you get an initial location fix quicker.

      Please note that you might not receive turn-by-turn guidance from CoPilot until you have a GPS fix.

      Here's some tips for optimum GPS performance
      • Make sure that your iPhone has a clear view of the sky. This will help you get a GPS fix quicker
      • When you start CoPilot your position will be quickly displayed using the mobile Internet connection, however it may take more than 5 minutes to get a full GPS fix
      • You may wish to wait 5 minutes to get a full GPS fix after starting CoPilot before setting off on your journey
      • There is an on-screen indicator in CoPilot which shows the status of your GPS fix. This is the small flashing satellite dish in the bottom right of the driving screen.
      • If this still fails, try powering off your iPhone by holding the power button down then swiping the red POWER OFF bar to the right, then power on and try again.


      My iPhone screen dims, how can I control this?
      When the iPhone is connected to a car kit, headset or speaker the accessory will take control over screen dimming. Unfortunately at this time there is nothing we can do to stop the screen dimming.

      Can I use external GPS receiver?
      The Bluetooth protocol is limited on the iPhone and does not permit the use of an external GPS receiver.

      I cannot get a GPS fix whilst in another country
      This is because you have disabled data roaming on your iPhone. You need roaming enabled to get a GPS fix on the iPhone. Please check in SETTINGS that LOCATION SERVICES is set to ON.

      Can I adjust the volume control for CoPilot?
      Volume control is controlled using the iPhone's hardware buttons (volume up and down). It is not possible to independently control the volume say inconjuntion with the iPod music player.

      How do I enable Text to Speech on the iPhone?
      If Text To Speech is available in your region, please follow thee steps to enable Text To Speech.

        1) Go to the Settings on the iPhone (outside of CoPilot)
        2) Select “CoPilot NA”
        3) Change “License Reset” to “On”. (See image right)
        4) Close the Settings
        5) Start CoPilot NA
        6) Enter your CoPilot ID and Password.
        7) Activate your Product.


      Can I control my music while using CoPilot?
      Yes, you can access iPod control from within CoPilot Live on iPhone. Simply start your iPod before starting CoPilot. Then while using CoPilot simply press the iPhone home button twice to access the control menu. We are also working on inbuilt iPhone Controls which will be available in a later update.

      Can I buy additional map regions?
      Currently we are unable to offer map region upgrades for CoPilot single region iPhone versions. Additional map regions of CoPilot Live products are available on the App Store.

      Why does CoPilot close when I receive a phone call?
      Apple only allows one application at any one time, so when a call comes in any application you have running will quit. Once you have finished your call the iPhone will re-open the application and for CoPilot we continue you on to your existing destination you had set.

      I receive an error message saying License Invalid when launching CoPilot on the iPhone
      On the iPhone please go into SETTINGS then the CoPilot region (e.g. COPILOT UK) and set the LICENSE RESET to ON. Launch CoPilot and you will be asked to re-enter your CoPilot ID.



    iPad Specific


    CoPilot Central
      Why is Central 2.0 not working to connect to my iPhone?
      Central 2.0 desktop software is not compatible with CoPilot Live for iPhone. Is only compatible with CoPilot Live v8 for Windows Mobile and Android.

      Downloading maps via CoPilot Central 2.0
      Please follow the instructions below to download your map data using Central

      Getting the device Connected

      1) Launch Central 2.0
      2) Log in with your SSO details (this is a must in order to download maps or purchase upgrades)
      3) Plug your android device to your PC through a USB cable
      4) On the device, drag the top bar down and tap on USB connected
      5) Select "Mount"
      6) You will see in Central your Device model (for android devices we just show "Android Device") and CoPilot 8 version

      Downloading Maps
      1) Select Download maps (icon in the centre of the welcome screen (only for android users) or go to CoPiltot store and select Maps.
      2) Select the region to download. You can only download maps for the region chosen in the mobile application (you will see your downloadable regions highlighted in blue, for all other regions you will have to pay and upgrade in)
      3) Once you click on download, the data will be transferred to your PC, unpacked and sent to the storage card on the device. Please remember to keep the device connected at all times.

      To enable you to get up and running quickly we provide a single product key code for everyone using the Google Market Place, this is called a Trial Key. Copilot 8 is a full product and within the first 10 days of purchase we will send down to your device a full product key code. CoPilot in the first 10 days will not be limited in features at all.

      Error 1628 - Failed To Complete Script
      The error message you are receiving (Error 1628 - Failed To Complete Script Based Install) is an installshield script error. Can you please follow the instructions at the following website at http://consumerdocs.installshield.com/selfservice/viewContent.do?externalId=Q108464&sliceId=1.
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